GUARANTEE

To register your watch after purchase, you can fill-in your and your watch' details on the web site of the manufacturer in THIS form. A new screen will appear. If registration fails, please contact us by email using the contact form on the right side of our menu.

The warranty period on Magrette watches is 1 year. During this period, Magrette Timepieces Europe will, if the defect is covered by warranty:

1) Pay costs for repair (by Magrette Timpieces), or
2) exchange the product by a similar product, or, in case this is not reasonably possible,
3) reimburse the purchase amount.

This warranty is not valid if the damage is caused by: 1. wrong usage 2. Damage from outside 3. theft 4. negligence 5. Normal wear. Watch straps and the glass watch face are excluded from warranty. Warranty is no longer valid if others than the manufacturer or third parties appointed by the manufacturer have (attempted to) repair the product.

The customer has to check the delivered product as soon as it has been delivered. If it appears that the delivered product is wrong, defective or incomplete, the customer had to notify Magrette Timepieces by email via This e-mail address is being protected from spam bots, you need JavaScript enabled to view it (before returning the goods). Magrette Timepieces Europe will then give further instructions to process the complaint via email. Returning the defective product must be done in the original packaging material (including accessories and documentation) and in new, un-worn condition. Using the product or selling it after noticing the defect will expire the right to claim and send back the product.

Shipping/insurance costs for warranty return-shipments will initially be born by the customer. These costs will be credited by Magrette timepieces if the complaint appears to be covered by warranty.

If you have remaining questions on guarantee, please contact us by email via the contact page at the right side of our menu.